Terms & Conditions

  1. RESERVATIONS AND PAYMENT

Reservation:

Rentals are per full week ,  with check-in and check-out on Saturday. Some exceptions may be considered in low season and for  last minute bookings . In this case, the prices may vary from those stipulated by week

Reservations should be finalised by down payment of 40% (*) of the rental fee  online through our web https://en.miamiortiz.com/, you can display the exact availability of all the accommodations and your reservation will be recorded directly into our booking system.

You can choose the payment by bank card without extra charge or by bank transfer, in this case, the costs will be at the customer’s expense.

A second payment of 40 % of the rental fee  will be required a month prior arrival either by banc card or bank transfer

Upon your arrrival you will pay in cash the remaining 20% of your rental plus  tourist taxes , breakages deposit and  fees for any additional services required.

Check- in and departure hour.

Chek -in – hour is 4 pm to  7 pm.

Check-out is  8 am to 10 am in high season and 8 am to 11 in low season.

We are unable to receive early  arrivals , but we will accommodate with delayed arrivals whit adecuated previous notification.

Guest arriving 10 pm till 2  am will be charge have an additional 40 €.

Guest arriving 2am  pm till 8 am will be charge have an additional 90 €.

Your arrival. ( paperwork, payments & pick-up of keys)

Come to our office to arrange the payments and delivery of keys.

Please, bring with you a copy of your booking form.

Under the Catalonia Law  . you must provided us with  all current and valid travel  documents  of your country of origen (or id card if you  belong to the EU). all occupants of a property must be properly registered ,  including kids.

Payment at your arrival:

Except breakages deposit ,all payment must be made in full by cash on arrival .
Be advised that ATM withdrawals may be not possible on Saturday.

Security deposit.

The Security Deposit  covers any damages to the property or furnishings, repairs, breakages, additional cleaning , repositioning moved furniture, excess garbage costs, lost keys and garage remote,late departure or noise complaints from the property as a consequence of the actions of the guests or their visitors.

Thia amount will be blocked on arrival  by the method of pre-authorization  by credit card  and unblocked  on the first working day after your departure. (Note that the unlock will take a few days to be reflected in the movements of your card)

In exceptional cases, bail payments in cash will be accepted. This amount will be returned by bank transfer on the first working day after your departure. The amount charged by our bank as a transfer will be deducted from the amount to be returned.

In the event that the costs of repairs or other losses exceed the amount of the Security Deposit, the guests will indemnify the owner for any such losses and will pay same on demand.

At your arrival, please, should you notice any malfunction or damage by email or phone call.

Deposit amount :(* read section of conditions for stays of young people)

200 € : apartaments Gavines, N30, N35, Mar y Cel, Flamencos 312 y Flamencos 201

250 €: apartaments Montroig 1, Montroig 73, Rosaleda y Bahia.

300 €: chalets San Miguel, Dali, Terol

350 € : chalet Miró.

Tourist taxes :

shall be collected in cash on arrival. the amount is 0.90 cts ( plus VAT) per night per adult. ( Children under 17 years are exempt from this tax . ) The maximum rate charged is 7 nights disregarding of the length of stay.In addiction, you must fill-in  sign a document  regarding tax exception for minors under 17.

Delivery of keys :

Once all transactions are arranged, you will receive the keys to your property as well as a city map showing your location

If you wish to be escorted, a short wait may be expected depending of volume of arrivals.

Cancellations and travel insurance

Reservation fees reassures the booking both the renters and owners.

In case of cancellation, such fees will be returned speedily in full if a new booking with same conditions are present.

A cancellation that forces us to lower the cost of the rental will be reflect on the returned deposit.

If new clients are not found, the deposit will be forfeited.

  1. ADDITIONAL SERVICES.

Sunday arrivals and departures :

when allowed,  will have an extra charge of € 15.

Cot and baby chair .

One  baby cot ( wooden or folding travel, ). and one high chair will be supplied upon request.

Will be handed according to availability at 15 €/set/stay

Internet :

In some accommodations this service is free, in others, the service has an extra cost of 10, 50 € / week. (Consult)

Linen & towels.

8 € per person /change upon request (sheets for summer time / quilt covers in winter )

Please, bring your own beach towels.

Cleaning service on departure.

Ther is a additional cost of 45 to 70 € depending on property size

This service does not include cleaning of the kitchen and its equipment, all furniture should be placed in original location and toys orderly placed back in closet.

Clients could do the cleaning by themselves but we require to be done as through as on arrival (We provide brochure with instructions for proper cleaning)

Pets.

If the Property is pet friendly and a pet has been approved, a 20 € fee will be applied .

You should bring a basket or blanket for your pet.

Please, make sure they will not lay down on couches or beds.

May be charged extra if extra cleaning is required to remove faeces from gardens etc. These extra cleaning costs will be deducted from the Security Deposit.

If Guests bring a pet without written consent, the security deposit will be forfeited in full. Under no circumstances your pets shall left alone inside the housings.

In some properties no pets are allowed in the months of July and August.

Purchase service for clients with late arrivals : 12 € fee (plus the amount of the purchase)

If you need some supplies for late dinner or breakfast, (several supermarkets are open on Sunday mornings on low season and all day on high season) send us a detailed list with the desired products.

  1. ACOMMODATION

Community rules :

The tenant has to respect at all time the procedure of the owners’ community of the rented housing.

Number of guests

Apart from a reasonable number of day Visitors (as requested by the Guests and approved in advance by us ) on any particular day during the Occupation Period, the number of people occupying the Property must not exceed the number stipulated in the Booking Details.

Any breach will allow us to terminate this agreement immediately and will result in the forfeit of the Security Deposit and immediate eviction from the Property.

Under these circumstances no refund will be given. Guests are responsible, and liable, for the actions of their Visitors during the period of their stay in the Property.

Groups of young people.

Groups of young people are not allowed in most of our properties.

If accepted, the amount of the deposit will be € 100 per person with a minimum amount of 300 to 500 € depending on the property

Guests locked out of premises needing of key delivery out of working hours wil be charged a 40 € fee. No one will be attended between 2 ’00 till 6 ’00 am.

If a locksmith is required, the guest is responsible for incurred fees.

Furniture and equipment.

No furniture, bedding, furnishings, appliances or electronic devices may be removed from the Property or moved to a new location in the property. If this occurs, charges to move furniture back to its original position will be incurred.

Satelite .

Due to the different backgrounds of our tenants the antenna is oriented so that you can envision to satisfy most of our customers. Manipulation of  satelite device  or antenna directly by clients it’s not allowed. If you wish a diferent orientation, please, require us for a technician. (direct payment of 20 €

Parking : please, consult characteristics in the housing card before confirm your reservation.

Smoking.

For the comfort of all future clients, we kindly ask you to smoke only on balcony or in garden

Pool and water safety

Young child must be supervised by an adult at all times.

Personal property of guests

We are not responsible for any loss or damage to any personal property

Breakdowns

All equipment of your accommodation has been reviewed before arrival. However, unexpected breakdowns can occur at any time. We will do everything we can to minimise any inconvenience  and try that  all repairs will be made as soon as possible. , but please understand that on public holidays and after hours sometimes it may be difficult to get  some tradespeople immediately.

In extreme cases where the fault precludes the habitability of the housing, we try to offer alternative accommodation or make a full or partial repayment of the amount charged.

We cannot be held responsible for failure or interruption to power or services to the Property for reasons beyond our control.